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Property Management FAQ's


When it comes to property management HI Pro has the experience and dedication needed to successfully manage your Investment Real Estate. Some of the more frequently asked questions are posed below.



Q: Why do I need a professional to manage my property?

As an O'ahu property owner who has been managing your own properties, it is probable that you have dedicated countless hours in the upkeep of your investment. From finding the right tenants to dealing with maintenance issues, managing your investment properties can and often are quite demanding, especially in the Honolulu rental market. If you are ready to reclaim some of your fleeting free time, allow us to handle your management needs and you may rest comfortably, knowing that your property is in highly qualified, professional hands.


Q: How do you find qualified tenants?

To begin with, we create a detailed and attractive rental listing advertisment that draws viewers in. We then post the ad to a number of websites inorder to maximize internet exposure and catch the eye of any potential tenants. We run a thorough background check to make sure only the most qualified tenants move into your property. Our effective marketing strategies and leasing policies result in fewer vacancies and lower tenant turnover.


Q: Where do you advertise rental property?

We post on to the following Web sites:


  • Abodo          

  • Apartment List

  • ApartmentLove       


  • CallitHome

  • CampusCribz          


  • EveryRent



  • HotPads (Zillow Rental Network)

  • (                         

  • Hunt   


  • Listanza

  • Lovely           

  • Nestigator


  • PadMapper

  • RadPad



  • RentFocus    

  • Rent MLS


  • (RentPath Network)   



  • (RentPath Network)   

  • (RentPath Network)       

  • RentHop       

  • RentJungle   

  • RentLingo

  • Rentlinx.comShow Me The Rent             

  • Trovit

  • Trulia (Zillow Rental Network)                     

  • uCribs                       

  • Uloop

  • Vast

  • Walk Score

  • Zillow (Zillow Rental Network)        

  • Zumper          


Q: How do you screen applicants?

Our comprehensive screening reports examines an applicant’s credit, eviction and criminal history. We inquire further by interviewing potential tenants and checking previous landlord references. We also verify other information including: employment, income and financial history.


Q: How do you collect rent?

Tenants always have the option to mail in their rent, but we use advanced property management software that also allows tenants to pay their rent (and application fees) online


Q: How do I receive financial statements and reports?

Owner statements are available online in your personal Owner Portal, which you have access to 24/7. The statements are easy to read and provide you with an overview of your property’s cash-related transactions. Additional reports are available upon request.


Q: How do I receive monthly rent payments?

We can send you your check by mail or use electronic payments (ACH) to deposit monthly rent directly into your bank account.


Q: How do I access my Owner Portal?



  • On the Owner Portal link request page, enter your email address and click the Send Access Email button.


  • Go to your email program and open the email from your property management company. Click on the link in this email, and a new page will open displaying your owner reports.


Q: Do I have to request and receive a new email every time I want to go into the Owner Portal?

Yes, the system is set up to use emailed links to access the Owner Portal. Please enter your email address and then go to your email program and click the link in the notification email any time you wish to access the Owner Portal.


Q: I entered my email address and clicked Send Access Email, but haven’t received my email. What do I do?


  • Check to ensure you are using the correct email address. It must be same one you have on file with your property management company.

  • Check your spam or junk folder to ensure it was not incorrectly filed by your email program.


Q: How do you maintain my property?

We provide routine property inspections on a regular basis, and take measures to assure your property is always in the best condition possible, as dictated by allocated maintenance budgets. Our maintenance team is available 24/7 to respond to tenant maintenance issues, so you don’t have to worry about being bothered with these issues.


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