Privacy Policy - GDPR Compliance

 

Because we value you, we want to address any privacy concerns you may have. To that end, we have set forth our privacy policy for handling the information you share with us online. We believe the best client is an informed one.

 

PLEASE READ CAREFULLY!

 

This HIPROREALTY.COM Privacy Policy (“Privacy Policy”) describes how we (HIPROREALTY.COM, including HI Pro Realty LLC – “HIPro”, “we” or “us”) collect and use information pertaining to each of our unregistered visitors and subscribed users, (each, “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of HI Pro Realty LLC websites (including www.hiprorealty.com and our Leasee Customers and Lesor Clients.

 

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why, and how we collect and use your personal information, as well as, an explanation of your statutory rights.  

 

Please read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services.  If you read and fully comprehend this Privacy Policy, and find yourself opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at info@hiprorealty.com.

 

By accessing or using any of our services, you acknowledge that you have read this Privacy Policy.

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WHAT INFORMATION DO WE COLLECT?

 

Visitor and User Information

We collect two types of information regarding our Visitors and Users:

 

1) Non-Personal Information(which is non-identifying)

Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of our lease/rent services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

 

2) Personal Information(which could be used to uniquely identify an individual)

Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users through our property management affiliate APPFOLIO.COM, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

 

HOW DO WE COLLECT SUCH INFORMATION?

 

There are two main methods we use:

 

1) We collect information when you wish to become a customer/tenant at one of our managed residential rental/leased units. When you visit or use our Lease/Rent Services, including when you browse the website, subscribe to receive our emails or updates, upload information and content, and/or download and use any documents we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed below, including through the use of “cookies” and other tracking technologies.

 

2) We collect information, which you provide to us voluntarily. For example, we collect the Personal Information you provide us when you subscribe to our email updates; or request more information on a property, when you contact us directly by any communication channel (e.g., maintenance requests, emails).  We also collect information from third party sources as described below.

 

WHY DO WE COLLECT SUCH INFORMATION?

 

We collect such Non-personal and Personal Information for the following purposes:

 

• To provide and operate the services required of a Licensed Real Estate Property Manager;

 

• To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences and experiences;

 

• To provide our Users with ongoing customer assistance and technical support;

 

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

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• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners(APPFOLIO.COM) may use to provide and improve our respective services; 

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• To enhance our data security and fraud prevention capabilities; 

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• To comply with any applicable laws and regulations.

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We will only use your Personal Information for the purposes listed below where we are satisfied that:

 

• our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with a lease agreement, customer assistance, and or technical support), or

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• our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or

 

• our use of your Personal Information is necessary to schedule repair and maintenance requests with service providers

 

Our Services are not permitted to children under 18 years of age.  No one under age 18 should provide any Personal Information to us through any of our Services.  We do not knowingly collect Personal Information from children under 

18. Parents and guardians should supervise their children's activities at all times.

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WHERE DO WE STORE YOUR INFORMATION?

 

HI Pro Realty LLC stores data collected from our subscribers on our website with our web host company WIX.COM. Visitors’ and Users’ Personal Information may be maintained, processed and stored by Wix.com Ltd. Please review Third Party Services below.

 

In certain situations, HIPROREALTY.com may be asked to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.

 

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at info@hiprorealty.com.  

 

Upon request HIPROREALTY.COM will provide you with information about whether we hold any of your Personal Information. You may view, correct, or request deletion of your Personal Information by contacting us at info@hiprorealty.com

 

 

SHARING PERSONAL INFORMATION WITH THIRD PARTIES

 

HIPROREALTY.COM may share your Personal Information with third parties (or otherwise allow them access to it) ONLY in the following manners and instances:

 

Third Party Services:

HI Pro Realty LLC has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include our Property Management Software Services(APPFOLIO.COM), website hosting and server co-location services, communications and content delivery networks, data and cyber security services (WIX.COM), billing and payment(APPFOLIO.COM) processing services, web analytics(GOOGLE.COM), e-mail distribution and monitoring services(GODADDY.COM), session recording and remote access services, performance measurement,(SITEWIT.COM) data optimization and marketing services(WIX.COM),advertisers(GOOGLE.COM and AMAZON.COM) and content providers (collectively, “Third Party Service(s)”). 

 

Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.

 

Note that while our Services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites and services.

 

Law Enforcement, Legal Requests and Duties:

Where permitted by local data protection laws, HIPROREALTY.COM may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

 

Protecting Rights and Safety:

HI Pro Realty LLC may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of HIPROREALTY.COM, any of our Users, Subscribers, or any member of the general public, with or without notice to you.

 

Social Media Features and Framed Pages:

Our Services include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Their policies and not ours govern your interactions with these third parties’ Social Media Features.

 

In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

 

Third Party Apps:

We encourage you to review any privacy policy accompanying a Third Party App found on our website and ask Third Party Developers for any clarifications you may need before deciding to use their Third Party Apps on our website. HIPROREALTY.com does not control and is not responsible for the actions or policies of any Third Party App Developers, and your use of any Third Party App found on our site is at your own risk.

 

 

USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

 

HIPROREALTY.COM, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Real Estate Sales and Management Services on an ongoing basis, and in order to provide our Visitors, our Users with a better experience.

 

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

 

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Real Estate Sales and Management Services.

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If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by HIPROREALTY.COM, and therefore we cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Property Management Services, or may otherwise adversely affect your user experience.

 

Clear Gifs: Third Party Services may employ a software technology called “clear gifs” (a.k.a. Web Beacons/Web Bugs), which enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however are not stored on your device, but instead embedded within our Services.

 

Flash and HTML5: Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. 

 

Behavioral Targeting/Re-Targeting: Certain Third Party Services and ad networks may display advertising on our Website, manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by clicking here (or if you are located in the European Union click here (provided by YourChoicesOnline.eu). Please note this does not opt you out of receiving all advertising and that your opt-out will only be in relation to the specific advertising. You will continue to receive advertising for which you have not opted out.

 

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COMMUNICATIONS FROM US

 

Promotional Messages:

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from HI Pro Realty LLC or our partners (acting on our behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify HI Pro Realty LLC at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

 

We strive to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.

 

Service and Billing Messages:

HI Pro Realty LLC may also contact you through our third party affiliate APPFOLIO.COM with important information regarding our Services, or your use thereof. It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a HI Pro Realty LLC client or customer.

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YOUR STATUTORY RIGHTS

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Your rights in relation to your personal information:

It is imperative that you have control over your Personal Information. That’s why HI Pro Realty LLC is taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.

 

Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g., if your request is unfounded or excessive).

 

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

 

You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail You may also correct and/or update your information through your account or website settings.

 

You can delete your personal information by deleting your entire account. 

 

We will respond to your requests within a timely and reasonable timeframe.

 

Data Retention:

We may keep your information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

 

Security:

We are committed to securing your personal information, and use various security measures to better protect it.

 

However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information through unsecured means.

 

 

Updates and interpretation:

We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you by email. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you with respect to our Website, Apps, Mobile Apps and other Services.

 

CONTACTING US

 

If you have any questions about this Privacy Policy or wish to exercise any of your rights please contact us at info@hiprorealty.com. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

 

You may also contact us by mail at: 

HI Pro Realty LLC, 1750 Kalakaua Ave. Suite 104, Honolulu Hawaii, 96826

 

If you would like to send us a request as indicated above, or if you have any other questions or concerns regarding our Privacy Policy, you

may contact us by e­mail at info@hiprorealty.com or call us at (808) 941-8866.

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ACCESSIBILITY

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HI Pro Realty LLC is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst HI Pro Realty strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us info@hiprorealty.com or call 808 941 8866. Your feedback will help us make improvements.

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